A pharmaceutical medical information contact (call) centre is defined as having the primary responsibility of providing medical information to health care professionals, patients, and caregivers through various communication channels.
Medsaf Biopharma provides end-to-end medical information, medical writing, and pharmacovigilance services for pharmaceutical, biotechnology, diagnostic, medical device, and consumer products. With in-house, highly skilled in healthcare professionals around the globe, Medsaf Biopharma customizes a solution to meet your budget and fit your global requirement by providing 24/7 Support coverage of all MICC needs.
We use the best in class cloud storage server for call data back up and security of conversation.
We have dedicated Medical Information call centres staffed with extensive teams of medical professionals. Our centres are LIVE 24/7/365 and offer multi language support.
MICC services include, but are not limited to:
Medical Information inquiry handling for one or more products
Customizing SOPs based on client-specific processes
Setting up a client-customized Call Center
Full staffing of Call Center with health care professionals and physicians for medical oversight
Conducting comprehensive training sessions for medical information staff
Comprehensive enquiry receipt, response/processing and management
Ensuring implementation of appropriate quality control and assurance procedures